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Case study

Resolving overtime & attendance grievances

The challenge

A manufacturing organisation was facing recurring employee grievances around overtime, attendance and leave. The absence of a clearly defined framework was leading to confusion among employees and managers.

What me-HR did

  • Reviewed existing attendance and overtime practices
  • Identified process gaps
  • Developed a structured leave and attendance framework
  • Strengthened HR policies and communication
  • Introduced a multiskilling approach to improve workforce flexibility

The impact

The organisation achieved greater clarity around attendance and overtime practices while reducing recurring employee grievances and improving workforce flexibility.

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